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By choosing Pacific Steam Carpet Cleaning you agree to the following service Disclaimer.
We will not clean carpet in a home or facility that has an obvious bug or rodent infestation: bed bugs, cockroaches, fleas, lice, mice, rats, etc. If your home or facility has an infestation of any sort, please cancel and reschedule with us when your home or facility has been treated and cleared by a professional extermination service.
Payment is due at the time of service. Commercial clients with established relationships can be invoiced. Acceptable payments include check, cash, or credit/debit card payments. Invoices are subject to a 3% convenience fee.
Slip & Trip Hazards
Please be careful not to slip when walking from recently cleaned carpet or rugs to hard surfaces. We are not responsible for injuries that might result from slip hazards. You understand we will have several hoses, both large and small, running throughout your home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment, or misplaced furniture being in a walkway.
The carpet beneath stationary furniture is usually clean with the exception of vacuuming. If you would like medium to large furniture moved (up to 50lbs) we do use clear plastic furniture tabs to protect your furniture and carpet. We do not move heavy furniture (100 lbs+), this would include but not be limited to full dressers, china cabinets, hutches, large beds, and large sofas. If you elect to move your furniture, please do so prior to our arrival. Though we take every precaution to safely move your furniture, we are not responsible for damages that might result from moving furniture, whether to your furniture or your home or facility. We also do not move furniture that is used to hold or house electronics such as televisions, radios, computers, telephones, lamps, etc. Please have electronics moved from these types of furniture prior to our arrival if you would like them moved.
Pet Odors & House Pets
Pet urine is an issue of the carpet, pad, and subfloor. Cleaning the carpets’ surface will not remove pet odors that have penetrated through the carpet backing. We typically do not guarantee complete odor or stain removal results. We will be running equipment in your home, which requires entering and exiting during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service.
Traffic Lanes & Black Sole Shoe Stains
Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. We can not guarantee complete traffic lane soil removal but do our best to leave the carpet looking the best we possibly can.
There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement, and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time. The average dry time is 6-8 hours.
Spots & Stains.
During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) comes up with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately, and be advised some stains can be permanent.
We cannot fully remove paint stains, varnish, black shoe sole stains, filtration stains along the baseboards, dyes, inks, rust, burn stains, or any substance that is known to cause permanent staining. If we do attempt to remove such stains, we do not guarantee complete removal or satisfaction.
Carpet cleaning excludes hair removal. We make no guarantee to remove pet or human hair from your carpet. Hair can act like Velcro to the carpet and recommend excessive vacuuming after the cleaning.
Dark Lines at the Baseboard
Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles, and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.
Wicking (Reappearing Spots)
Oil-based carpet can wick, or re-evaporate spots to the surface as the carpet dries. Applying stain guard to the carpet after cleaning reduces wicking. If you do not purchase stain guard protection, we are not responsible for spots that might return during the drying process.
Normal Wear and Tear
While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents, and scuffs that might result from service. We do use corner guards to help prevent excessive wear on corners.
Personal Items & Items of Value
Prior to our arrival, please have your personal items as well as items of value appropriately stored away.
Please have small furniture and personal items such as magazines, clothing, kid’s toys, shoes, etc., off the floor unless you do not want the carpet cleaned beneath such items.
Carpet Cleaning Results
Pacific Steam Carpet Cleaning does not guarantee to remove all soils, spots, and stains from your carpet. But we make every effort to provide the best cleaning experience possible.
- Do not place wood or metal furniture on damp carpet, stain-bleed or rust can occur. If pets are in the home, you may still recover hair when post-vacuuming even after carpets are professionally cleaned. Pet hair lodges between primary and secondary backings. Cleaning may reveal loose or improperly installed carpets revealing ripple or bubbles. Rest assured it is not a result of the cleaning and will usually lay flat after several days. As the adhesive dries, the weaving and backing of the carpet will return to its normal state and lay flat again. We are not responsible for difficult stains, carpet wrinkles, or filtration soil. Some pet odors or common stains can be permanent, still, we will do our best to achieve customer satisfaction.
Vacant or Unchaperoned Homes or Facilities
As owner, landlord, tenant, or agent of the owner, landlord, or tenant, you release Pacific Steam Carpet Cleaning, LLC from service complaints or all claims of damage to your home or facility when you agree to allow our employees to be in your home or facility without your presence. We will take every step possible to care for your property and ensure safety for yourself and our cleaning crew.
Thank you, From Portlands #1 Carpet Cleaning Company,
Pacific Steam Carpet Cleaning