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Our Mission Statement
Our Mission Statement
"To inspire and nurture the eco-friendly spirit that Portland is known for – one person, one job, and one community at a time."
As an IICRC-certified company, our carpet cleaning technicians are highly trained, certified professionals who always arrive on time. Our company ensures that special attention is given to the details of your project, leaving your property with clean and safe floors. It has always been, and will always be, about quality Carpet Rug and Upholstery Cleaning. We’re focused on ethically serving our customers, treating them like we would want to be treated, and improving the lives of the people we serve. We realize that our work is never done, and we keep on looking for improvement. We believe you should get the value out of your investment in your carpet. Should you have any concerns or issues, we will come out and re-clean, no questions asked, within 14 days of service, our Guarantee to you.
Our customer's experience with our technicians and satisfaction with our products and services is our #1 priority. When we are fully involved with our customers, we strive to communicate thoroughly, connect with, and promote Eco-Friendly living through our services. Sure, it starts with a promise of quality work but goes much further. It's really about connecting and helping to improve our community with one customer at a time.
When our customers need Carpet Cleaning services, we are there for them. It’s about satisfaction at the speed of life – sometimes fast, sometimes slow, and savored. Always full of accomplishment. We will continue to expand our locations in Portland, Oregon, to better serve you with all of our Carpet, Rug, and Upholstery Cleaning services.
Every job is part of a community, and we take our responsibility to be good neighbors seriously. We are not a big corporation run by out-of-area executives, but we are locals, Oregon born and educated. We are a force for positive action – bringing together our partners, customers, and the community to contribute daily. Now we see that our obligation – and our potential for positivity in our community – is even larger. Portland is looking to Pacific Steam Carpet Cleaning of Portland, Oregon, to set the new standard of eco-living.
Pet Odors & Urine Stains
Pet urine is an issue of the carpet, pad, and subfloor beneath. Cleaning the surface of the carpet will not remove pet odors if penetrate the backing of the carpet. Pet odor removal is a separate service that involves either extracting or treating the carpet pad beneath. Note: Removing or treating pet urine involves applying cleaning agents to the carpet and pad; hardwood or concrete sub-floors may retain urine after the cleaning and may continue to off-gas pet odors. Pacific Steam is not responsible for cosmetic or structural damages resulting from pet urine treatment or removal. We can not guarantee complete odor or stain removal. The only way to 100% fully remove all pet urine odors from the carpet is to replace the carpet, and pad and either seal or replace the subfloor beneath.